Shipping & Ordering Policy

Shipping & Ordering Policy

Last Updated: September 30, 2026

At Q. Design Centre, many of our products are custom-made specifically for each project. Every order is carefully reviewed, prepared, and produced according to the specifications submitted and approved by the trade customer.

This page explains our ordering process, estimated production times, shipping practices, and delivery responsibilities.

Order Review and Approval

Before submitting an order, please carefully review all product selections and specifications, including measurements, quantities, fabrics, colours, finishes, hardware, lining options, opening directions, motorization options, and other project details.

Trade customers are responsible for ensuring that the information submitted with an order is accurate.

If we identify missing information, an apparent error, or a specification that requires clarification, we may contact you before placing the order into production.

Custom and Made-to-Order Products

Most Q. Design Centre window treatments are made specifically according to the measurements and specifications provided for the project.

Once a custom order has been approved and production has begun, changes or cancellations may no longer be possible.

We strongly recommend reviewing the final order details carefully before approving production.

Production Lead Times

Our typical production target for custom window treatments is approximately 4–6 weeks.

Production times are estimates and may vary depending on:

We never want to compromise the quality of a custom product simply to meet an estimated production date.

If we become aware of a significant material or supplier delay affecting your order, we will make reasonable efforts to notify you.

Fabric and Supplier Delays

Certain fabrics, hardware components, motors, accessories, and other materials are supplied by third-party manufacturers and suppliers.

Occasionally, products may be temporarily backordered, discontinued, delayed, or unavailable.

If a material delay affects your order, we will contact you where appropriate to discuss the available options.

Swatches

Fabric swatches are generally shipped using regular mail.

Estimated delivery for swatches is approximately 5–10 business days, although delivery times may vary depending on destination and postal service conditions.

Shipping Charges

Shipping charges depend on the type of product, order size, destination, and applicable shipping method.

Certain products or services may qualify for complimentary shipping, while products such as drapery hardware, oversized items, bench seats, or other special shipments may have additional shipping charges.

Any applicable shipping charges will be displayed, quoted, or communicated before the order is finalized where possible.

Shipping Multiple Items

We generally try to ship items from the same order together.

However, products may occasionally be shipped separately because of packaging requirements, supplier locations, production schedules, or carrier handling.

Even when packages leave our facility together, carriers may separate them during transit and they may arrive on different days.

Shipping Within Canada

Orders shipped within Canada are sent using the shipping service selected or arranged by Q. Design Centre based on the size, destination, and requirements of the shipment.

Tracking information will be provided where available.

Shipping to the United States

Orders shipped to the United States are generally sent using DHL or another appropriate international carrier.

U.S. shipments may be subject to customs processing, duties, taxes, brokerage charges, or other fees imposed by government agencies or carriers.

Unless otherwise stated in writing, these charges are the responsibility of the recipient.

Customs processing may also cause delivery delays that are outside the control of Q. Design Centre.

International Shipping

We may be able to ship products to destinations outside Canada and the United States.

International shipping availability and pricing depend on the destination, product type, package dimensions, and applicable carrier restrictions.

For an international shipping quote, please contact:

[email protected]

Customers are responsible for applicable import duties, taxes, customs charges, brokerage fees, or other destination-country charges unless otherwise agreed in writing.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please review the shipping address carefully before submitting an order.

Additional costs resulting from an incorrect address, refused delivery, failed delivery attempt, address correction, storage, or reshipment may be charged to the customer.

Delivery Estimates

Shipping and delivery dates are estimates unless Q. Design Centre specifically agrees otherwise in writing.

Delivery may be affected by circumstances outside our control, including:

Q. Design Centre is not responsible for delays caused solely by the shipping carrier, customs authorities, or circumstances outside our reasonable control.

Receiving Your Order

Please inspect your shipment as soon as reasonably possible after delivery.

If a package appears visibly damaged, photograph the exterior packaging before opening it whenever possible.

Please retain packaging materials until you have confirmed that the products are correct and undamaged.

Any damage, shortage, incorrect item, or other issue should be reported in accordance with our Returns & Refunds Policy.

Questions About Shipping or Orders

For questions regarding production, shipping, or an existing order, please contact:

Q. Design Centre
6221 Hwy #7 – Unit #8
Woodbridge, Ontario
L4H 0K8
Canada

Email: [email protected]
Telephone: 905-607-1040