Trade Portal Terms and Conditions
Last Updated: September 30, 2026
These Terms and Conditions (“Terms”) govern access to and use of the Q. Design Centre Trade Portal available at trade.qdesigncentre.com (the “Trade Portal”).
The Trade Portal is operated by Q. Design Centre (“Q. Design Centre,” “we,” “us,” or “our”).
By creating an account, accessing the Trade Portal, requesting a quote, submitting an order, or otherwise using the Trade Portal, you agree to these Terms.
If you use the Trade Portal on behalf of a business, company, partnership, design firm, or other organization, you represent that you have authority to accept these Terms on its behalf.
1. Trade Portal Eligibility
The Trade Portal is intended for approved trade customers, which may include interior designers, decorators, architects, contractors, workrooms, dealers, purchasing professionals, builders, and other businesses or professionals approved by Q. Design Centre.
Registration does not automatically guarantee approval.
Q. Design Centre may request information reasonably necessary to verify a business or trade account and may approve, decline, suspend, or terminate access to the Trade Portal where reasonably necessary to protect the Trade Portal, Q. Design Centre, its suppliers, or other customers.
2. Trade Accounts
You agree to provide accurate, complete, and current information when registering for and using a Trade Portal account.
You are responsible for maintaining the confidentiality of your username, password, and other account credentials and for activities conducted through your account.
You must promptly notify Q. Design Centre if you believe your account or credentials have been accessed or used without authorization.
Accounts may not be transferred, sold, assigned, or shared with unauthorized individuals.
Where employees or representatives of your business are permitted to use your account, you are responsible for ensuring that they comply with these Terms.
3. Trade Pricing and Confidentiality
Trade pricing, discounts, product costs, quotations, pricing formulas, account-specific pricing, supplier information, availability information, and other information displayed through the Trade Portal may be confidential and intended solely for the approved trade customer.
Unless Q. Design Centre expressly authorizes otherwise, you may use Trade Portal pricing for your own legitimate business activities but may not systematically copy, scrape, publish, distribute, resell, or make Q. Design Centre’s confidential trade pricing database publicly available.
You remain free to establish your own pricing to your clients unless otherwise agreed in writing with Q. Design Centre.
4. Product Information
We make reasonable efforts to provide accurate product descriptions, photographs, dimensions, specifications, availability information, and pricing.
However, colours displayed on a monitor or mobile device may differ from actual materials. Fabric, wood, metal, natural materials, finishes, dye lots, textures, patterns, and handmade products may contain normal variations.
Images are intended to help identify or illustrate products but may not represent exact colour, scale, texture, configuration, or finish.
When exact colour or material characteristics are important, physical samples should be reviewed where available before an order is finalized.
5. Measurements and Specifications
Trade customers are responsible for reviewing and confirming all measurements, quantities, dimensions, product selections, control options, hardware configurations, mounting requirements, installation conditions, fabric selections, lining selections, finishes, colours, opening directions, motorization selections, and other specifications before submitting or approving an order.
Any calculators, configuration tools, product recommendations, measurements, pricing tools, compatibility information, or other automated features provided through the Trade Portal are intended to assist with the ordering process. They do not replace professional field measurements, installation assessment, or final review by the trade professional.
You are responsible for ensuring that the products ordered are appropriate for the intended application.
6. Quotes
Quotes generated through or provided in connection with the Trade Portal are based on the information available at the time of quotation.
Unless expressly stated otherwise, a quote is not an acceptance of an order and does not guarantee product availability, production capacity, lead time, shipping cost, taxes, supplier pricing, or other conditions indefinitely.
Quotes may be revised where specifications change or where an error, omission, supplier change, product change, or other circumstance materially affects the quoted order.
Any specific validity period stated on a quotation will govern that quotation.
7. Orders
Submitting an order through the Trade Portal constitutes an offer to purchase the products or services identified in the order.
An order becomes accepted when Q. Design Centre confirms acceptance or otherwise begins processing the order, subject to any additional conditions communicated in connection with the order.
We reserve the right to contact you to clarify specifications or correct obvious errors before an order enters production.
We may decline or cancel an order before production where a product is unavailable, discontinued, incorrectly priced, technically incompatible, affected by an obvious system or data error, or cannot reasonably be supplied as ordered. If payment has already been collected for an order that we cancel, the applicable amount will be refunded.
8. Custom and Made-to-Order Products
Many Q. Design Centre products are manufactured, cut, altered, assembled, or ordered specifically according to customer-selected measurements and specifications.
Because custom and made-to-order products are produced specifically for an order, changes, cancellations, exchanges, or returns may be restricted after the order has been approved or production has begun.
The applicable quotation, order confirmation, return policy, or written agreement with Q. Design Centre may contain additional terms governing a particular custom order.
Trade customers should carefully review all specifications before approving production.
9. Pricing
Prices displayed in the Trade Portal may be changed from time to time without notice.
Changes will not ordinarily affect an order already accepted by Q. Design Centre unless the order itself is subsequently changed or there is an obvious pricing or system error that must be corrected.
Prices displayed through the Trade Portal may exclude applicable taxes, shipping, delivery, duties, customs charges, installation, special handling, or other charges unless expressly stated otherwise.
Your final order summary, quotation, or invoice will identify applicable charges based on the information available when the order is processed.
10. Errors in Pricing or Product Information
Although we make reasonable efforts to maintain accurate information, the Trade Portal may occasionally contain typographical, calculation, database, integration, configuration, pricing, inventory, or other errors.
Q. Design Centre may correct errors before accepting an order.
If a material error is discovered after an order is submitted, we may contact you with corrected information and allow the order to be revised or cancelled where appropriate.
11. Taxes
Applicable sales taxes will be charged as required by law.
Trade customers claiming a tax exemption or other special tax treatment are responsible for providing valid documentation acceptable to Q. Design Centre before the applicable transaction is processed.
12. Payment
Available payment methods may vary depending on the account, order, location, and transaction.
You agree to provide accurate billing information and represent that you are authorized to use the payment method submitted for an order.
Payment processing may be performed by independent third-party payment providers and may also be subject to their applicable terms and privacy policies.
Orders may be subject to deposits, progress payments, payment before production, payment before shipment, credit terms, or other payment conditions specified by Q. Design Centre.
13. Shipping and Delivery
Shipping and delivery dates are estimates unless Q. Design Centre expressly agrees otherwise in writing.
Manufacturing, supplier availability, carriers, customs processing, weather, transportation disruptions, and other circumstances may affect delivery timing.
You are responsible for providing complete and accurate shipping information.
Additional charges arising from incorrect addresses, refused shipments, unsuccessful delivery attempts, storage, re-delivery, special handling, customs requirements, or other customer-requested services may be charged where applicable.
Risk, title, inspection requirements, and claims relating to individual shipments may also be governed by the applicable quotation, invoice, carrier terms, or written agreement.
14. Inspection and Reporting Problems
Trade customers should inspect products promptly after delivery.
Any apparent shipping damage, shortages, manufacturing concerns, incorrect products, or discrepancies should be reported to Q. Design Centre as soon as reasonably possible, together with photographs and other information reasonably required to investigate the issue.
Where damage appears to have occurred during transportation, you should retain the packaging and documentation until the matter has been reviewed.
Applicable warranty, replacement, repair, return, or carrier-claim procedures will depend on the product and circumstances.
15. Installation
Unless installation services are expressly included in your order, product pricing does not include installation.
Installation should be performed by a qualified person familiar with the product and site conditions.
The installer is responsible for assessing mounting surfaces, structural conditions, electrical requirements, clearances, safety requirements, fasteners, obstacles, and other site-specific conditions before installation.
Motorized or electrically powered products should be installed, connected, and commissioned in accordance with applicable manufacturer instructions, electrical requirements, and building requirements.
16. Third-Party and Manufacturer Products
Certain products available through the Trade Portal may be manufactured or supplied by third parties.
Manufacturer warranties, product specifications, compatibility requirements, software, controls, manuals, and other manufacturer conditions may apply in addition to these Terms.
Q. Design Centre is not responsible for unauthorized alterations, improper installation, misuse, or use of a product contrary to manufacturer instructions.
17. Intellectual Property
The Trade Portal and its content, including its design, software, text, product organization, photographs, graphics, illustrations, logos, configuration systems, pricing systems, documentation, and other materials, are owned by or licensed to Q. Design Centre and are protected by applicable intellectual-property laws.
You may use Trade Portal materials as reasonably necessary for legitimate business dealings with Q. Design Centre.
Unless expressly authorized, you may not reproduce, modify, scrape, systematically download, reverse engineer, republish, sell, license, or commercially exploit a substantial portion of the Trade Portal or its underlying data.
18. Acceptable Use
You must not use the Trade Portal to gain unauthorized access to accounts or systems; interfere with the operation or security of the Trade Portal; introduce malware or malicious code; conduct automated scraping or extraction that materially burdens our systems; bypass authentication or security controls; impersonate another person or company; submit fraudulent orders or payment information; or use the Trade Portal for unlawful purposes.
Q. Design Centre may restrict or suspend access where reasonably necessary to investigate suspected misuse or protect the security and integrity of the Trade Portal.
19. Availability of the Trade Portal
We aim to keep the Trade Portal available and functioning reliably, but we do not guarantee uninterrupted or error-free operation.
The Trade Portal may occasionally be unavailable because of maintenance, upgrades, security work, hosting issues, integrations, third-party outages, network failures, or circumstances beyond our reasonable control.
We may modify, replace, suspend, or discontinue features of the Trade Portal from time to time.
20. Reliance on Portal Information
Pricing calculators, configuration tools, product filters, product compatibility information, inventory information, estimated production times, shipping estimates, and other automated outputs are provided to assist trade professionals.
Users remain responsible for reviewing final quotations and order specifications before approval.
Where there is a material conflict between information generated automatically by the Trade Portal and a final written order confirmation issued by Q. Design Centre, the final written order confirmation will govern unless otherwise agreed in writing.
21. Disclaimer
To the maximum extent permitted by applicable law, the Trade Portal is provided on an “as available” basis.
Q. Design Centre does not warrant that every function of the Trade Portal will always be uninterrupted, error-free, or compatible with every device, browser, software configuration, or third-party system.
Nothing in these Terms excludes any warranty, condition, right, or remedy that cannot lawfully be excluded.
22. Limitation of Liability
To the maximum extent permitted by applicable law, Q. Design Centre will not be responsible for indirect, incidental, special, consequential, or purely economic losses resulting from the use or inability to use the Trade Portal, including loss of profits, business opportunities, anticipated savings, or data, except where such liability cannot lawfully be limited or excluded.
Any limitation relating to particular products, services, warranties, or orders may also be set out in the applicable quotation, order confirmation, invoice, manufacturer warranty, or separate written agreement.
23. Privacy
Personal information collected through the Trade Portal is handled in accordance with the Q. Design Centre Trade Portal Privacy Policy.
By submitting information about another individual through the Trade Portal, you represent that you have the appropriate authority or consent to provide that information for the applicable business purpose.
24. Electronic Communications and Agreements
You agree that transactions, approvals, notices, order submissions, acknowledgements, and agreements may be made electronically through the Trade Portal or by email where permitted by law.
Selecting an acceptance control, submitting an order, approving a quotation, or otherwise indicating agreement electronically may constitute your acceptance of the applicable transaction or terms.
You are responsible for reviewing information displayed before electronically approving or submitting it.
25. Suspension or Termination
You may stop using the Trade Portal at any time.
Q. Design Centre may suspend or terminate an account where reasonably necessary because of unauthorized use, fraud, security concerns, material breach of these Terms, unpaid amounts, misuse of confidential trade information, or other conduct that may materially harm Q. Design Centre, its systems, suppliers, customers, or business.
Termination of portal access does not eliminate payment obligations, accepted orders, confidentiality obligations, intellectual-property protections, or other provisions that by their nature continue after termination.
26. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices, products, technologies, or legal requirements.
Updated Terms will be posted on the Trade Portal with a revised “Last Updated” date.
Where appropriate, we may provide additional notice of material changes.
Continued use of the Trade Portal after updated Terms take effect constitutes acceptance of those updated Terms to the extent permitted by law.
27. Governing Law
These Terms and your use of the Trade Portal are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict-of-law principles.
Subject to any mandatory legal requirements that apply otherwise, disputes relating to these Terms or the Trade Portal will be submitted to the courts located in Ontario, Canada.
28. Severability
If any provision of these Terms is determined to be invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect.
29. Entire Agreement
These Terms, together with the applicable Privacy Policy and any quotation, order confirmation, invoice, warranty, return policy, credit agreement, or other written terms applicable to a particular transaction, constitute the applicable agreement between Q. Design Centre and the trade customer regarding use of the Trade Portal and the relevant transaction.
Where specific written terms for an order conflict with these general Terms, the more specific written terms will govern that order to the extent of the conflict.
30. Contact Us
Questions regarding these Terms or the Trade Portal may be directed to:
Q. Design Centre
6221 Hwy #7 – Unit #8
Woodbridge, Ontario
L4H 0K8
Canada
Email: [email protected]
Telephone: 905-607-1040