Privacy Policy

Last Updated: September 30, 2026

Q. Design Centre (“Q. Design Centre,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you access or use the Q. Design Centre Trade Portal at trade.qdesigncentre.com, communicate with us, request quotes, create projects, place orders, or otherwise interact with our trade services.

By using the Trade Portal, you acknowledge the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through the Q. Design Centre Trade Portal and through related communications and transactions.

The Trade Portal is intended primarily for interior designers, decorators, architects, workrooms, contractors, dealers, purchasing professionals, and other approved trade customers.

This policy does not necessarily apply to websites or services operated independently by third parties that may be linked to or integrated with the Trade Portal.

2. Information We Collect

Depending on how you use the Trade Portal, we may collect information such as your name, business name, business type, job title, email address, telephone number, billing address, shipping address, account credentials, trade-account information, and other information submitted during account registration or approval.

We may also collect information relating to projects, quotes, orders, products, measurements, specifications, fabrics, hardware selections, shipping instructions, order notes, purchase history, communications with our team, and other information you choose to submit through the Trade Portal.

When an order or payment is made, we may collect transaction-related information such as order totals, payment status, billing information, transaction identifiers, and payment-method details provided by the payment processor. Full payment-card information may be handled directly by third-party payment processors rather than stored by Q. Design Centre.

When you access the Trade Portal, certain technical information may also be collected automatically, including IP address, browser type, device information, operating system, login activity, pages viewed, referring pages, approximate geographic information derived from your IP address, and other diagnostic or security information.

3. Information About Your Clients or Projects

Trade users may enter information relating to their own clients, projects, installation locations, shipping destinations, or other third parties.

If you submit personal information about another individual, you are responsible for ensuring that you have the authority or appropriate consent to provide that information to Q. Design Centre for the purposes associated with your project, quote, order, delivery, or service request.

Please provide only the information reasonably necessary for us to fulfill the applicable request.

4. How We Use Personal Information

We may use personal information to create, review, approve, administer, and secure trade accounts; authenticate users; prepare quotes and pricing; process orders and payments; manufacture, source, prepare, package, ship, deliver, and support products; communicate regarding projects and orders; provide customer service; maintain transaction and accounting records; improve the Trade Portal; diagnose technical problems; prevent fraud and unauthorized access; comply with legal and regulatory requirements; and otherwise operate our business.

Where permitted by law, we may also use contact information to communicate about Q. Design Centre products, services, trade programs, announcements, educational information, events, promotions, or other information that may be relevant to our trade customers.

5. Consent

Where consent is required, Q. Design Centre seeks to obtain meaningful consent appropriate to the nature and sensitivity of the information and the purposes for which it is collected, used, or disclosed.

In some situations, consent may be implied through your actions. For example, when you provide a shipping address when placing an order, you are providing the information so that we and our service providers can arrange delivery.

You may withdraw consent to certain uses of your personal information, subject to legal, contractual, operational, or record-keeping requirements. Withdrawal of consent may affect our ability to provide certain services.

6. Trade and Marketing Communications

We may send service-related communications that are necessary to administer your trade account or transactions, including account notifications, quotations, order confirmations, production updates, shipping notifications, invoices, security notices, and responses to inquiries.

We may separately send commercial or promotional communications where permitted by applicable law.

You may unsubscribe from promotional emails using the unsubscribe mechanism included in those messages or by contacting us. Unsubscribing from promotional communications will not prevent us from sending transactional or service-related messages that are necessary for your account or orders.

7. Cookies and Similar Technologies

The Trade Portal may use cookies, local storage, session technologies, and similar technologies to operate the website, maintain login sessions, remember preferences, preserve shopping or project information, improve performance, provide security, understand how the Trade Portal is being used, and support analytics.

Some cookies may be necessary for the Trade Portal to function correctly. Disabling necessary cookies may prevent certain features, including account login, project management, quoting, or checkout, from working properly.

Where required, additional choices or consent mechanisms may be provided for non-essential cookies or technologies.

8. Analytics and Third-Party Services

We may use third-party service providers to help us operate the Trade Portal and our business. These providers may include website hosting companies, cloud infrastructure providers, analytics services, email and communication providers, payment processors, accounting systems, customer-management systems, shipping carriers, fraud-prevention providers, security providers, and other technology or professional-service providers.

These organizations may process personal information on our behalf or receive information that is reasonably necessary to perform their services.

We expect service providers handling personal information on our behalf to protect that information appropriately and to use it only for authorized purposes.

9. Payments

Payments made through the Trade Portal may be processed using third-party payment providers.

Depending on the payment method selected, your payment information may be provided directly to the applicable payment provider and will be subject to that provider’s security practices and privacy terms.

Q. Design Centre may receive information about the transaction, such as payment confirmation, payment status, transaction identifiers, payment type, billing details, refunds, or disputes.

10. Shipping and Delivery

When necessary to complete an order, we may provide information such as your name, business name, telephone number, email address, shipping address, order information, and delivery instructions to shipping carriers, fulfillment providers, customs brokers, suppliers, manufacturers, installers, or other parties involved in fulfilling the order.

For cross-border shipments, certain information may also be provided to customs authorities or other governmental agencies where required.

11. Disclosure of Personal Information

Q. Design Centre does not sell personal information.

We may disclose personal information when reasonably necessary to operate our business and provide the Trade Portal, including to service providers and business partners performing services on our behalf.

We may also disclose information where required or permitted by law, including in response to a court order, subpoena, regulatory requirement, governmental request, investigation, suspected fraud or security incident, or when necessary to protect the rights, property, or safety of Q. Design Centre, our customers, or others.

Information may also be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable legal requirements.

12. Processing Outside Canada

Some of our service providers, technology providers, payment providers, suppliers, or other parties may store or process information outside Ontario or outside Canada.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or governmental authorities in accordance with those laws.

Q. Design Centre remains responsible for personal information under its control as required by applicable privacy law.

13. Security

We use administrative, technical, and physical safeguards appropriate to the nature and sensitivity of the personal information under our control.

These measures may include encrypted connections, access controls, account authentication, restricted administrative access, security monitoring, software updates, backups, and other organizational or technological safeguards.

However, no website, network, database, or electronic transmission can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their Trade Portal login credentials and should notify Q. Design Centre promptly if unauthorized access to an account is suspected.

14. Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy business, accounting, tax, warranty, dispute-resolution, contractual, security, and legal requirements.

Different categories of information may therefore be retained for different periods.

When personal information is no longer reasonably required, we may securely destroy, delete, or anonymize it in accordance with our retention practices and applicable law.

15. Accessing and Correcting Your Information

Subject to applicable law, you may request access to personal information that Q. Design Centre holds about you and may request that inaccurate or incomplete information be corrected.

Certain trade-account information may also be editable directly through your account.

We may need to verify your identity before processing an access or correction request. Applicable law may permit or require us to refuse access to certain information in limited circumstances.

16. Account Closure

You may request closure of your Trade Portal account by contacting us.

Closing an account does not necessarily result in immediate deletion of all information associated with the account. We may retain information relating to transactions, orders, invoices, accounting, taxes, warranty matters, security, disputes, legal obligations, and other legitimate business requirements.

17. Children

The Trade Portal is designed for businesses and trade professionals and is not intended for children.

We do not knowingly operate the Trade Portal for the purpose of collecting personal information from children.

18. Third-Party Websites

The Trade Portal may contain links to manufacturers, suppliers, payment providers, shipping services, or other third-party websites.

Q. Design Centre does not control the privacy practices of independent third parties. We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Trade Portal, our business practices, technologies, service providers, or legal requirements.

The revised policy will be posted on the Trade Portal with an updated “Last Updated” date. Where required by law, we will provide additional notice or obtain additional consent before materially changing how personal information is used or disclosed.

20. Privacy Questions and Requests

Questions, concerns, access requests, correction requests, or privacy complaints may be directed to:

Q. Design Centre
6221 Hwy #7 – Unit #8
Woodbridge, Ontario
L4H 0K8
Canada

Email: [email protected]
Telephone: 905-607-1040

We will review privacy inquiries and complaints and respond in accordance with applicable privacy requirements.